Website: https://dainuoc.com

Last updated: November 5, 2026

At Dai Nuoc, we are committed to delivering high-quality water fountain products and reliable after-sales support. We stand behind the quality of our products and aim to provide customers with confidence and peace of mind throughout their ownership experience.

This Warranty Policy outlines the warranty coverage, duration, conditions, exclusions, and procedures applicable to products supplied by Dai Nuoc.

1. Warranty Period

Dai Nuoc provides a 12-month warranty from the date of product delivery or handover, unless otherwise specified in the purchase agreement or product documentation.

The warranty applies to eligible products and equipment supplied by Dai Nuoc, subject to the conditions outlined in this policy.

2. Warranty Coverage

During the warranty period, Dai Nuoc will provide warranty support for defects arising from manufacturing errors or technical faults attributable to the supplied products.

Warranty coverage may include:

  • Manufacturing defects affecting product quality or functionality.
  • Structural defects resulting from manufacturing processes.
  • Technical malfunctions of supplied equipment under normal operating conditions.
  • Defective components or accessories included in the original order.
  • Other defects confirmed by Dai Nuoc to be covered under this warranty.

Depending on the nature and severity of the defect, Dai Nuoc may provide repair, replacement of defective components, or product replacement where appropriate.

3. Warranty Conditions

To qualify for warranty service, the following conditions must be met:

  • The product is within the applicable 12-month warranty period.
  • The defect is determined to result from manufacturing or technical faults attributable to Dai Nuoc or the supplied product.
  • The product has been installed, operated, and maintained in accordance with the provided instructions.
  • The customer provides reasonable proof of purchase or order information.
  • The product has not been improperly modified, repaired, or altered by unauthorized third parties in a way that caused or contributed to the defect.

Dai Nuoc reserves the right to inspect the product and verify the cause of the reported issue before approving warranty service.

4. Warranty Exclusions

The warranty does not cover damage or defects resulting from the following circumstances:

  • Improper installation, operation, or maintenance.
  • Physical impact, dropping, breakage, or other external damage.
  • Unauthorized repairs, modifications, or alterations.
  • Damage caused by electrical issues, unstable power supply, or improper electrical connections.
  • Damage caused by improper water supply, water contamination, or operating conditions outside the equipment’s specified requirements.
  • Natural disasters, fire, flooding, lightning, or other force majeure events.
  • Normal wear and tear resulting from regular use.
  • Cosmetic deterioration that does not affect the product’s normal functionality.
  • Damage caused by the use of incompatible accessories, equipment, or replacement components.

Any damage resulting from circumstances outside the warranty coverage may be subject to additional inspection and repair charges.

5. Warranty Claim Procedure

Customers who experience a product issue during the warranty period may submit a warranty request through the following procedure:

Step 1: Submit a Warranty Request

Contact Dai Nuoc via email at help@dainuoc.com with a description of the issue.

Step 2: Provide Supporting Information

Customers should provide the following information:

  • Customer name.
  • Order number or proof of purchase.
  • Product name or model.
  • Date of purchase or delivery.
  • Description of the defect or technical issue.
  • Photographs or videos showing the problem, if available.

Step 3: Inspection and Verification

Dai Nuoc will review the submitted information and may request additional details or arrange an inspection to determine the cause of the issue.

Step 4: Warranty Resolution

Once the warranty claim has been approved, Dai Nuoc will proceed with an appropriate solution, which may include repair, replacement of defective components, or product replacement.

Step 5: Completion

Customers will be notified once the warranty service has been completed or an alternative resolution has been arranged.

6. Warranty Service and Costs

For defects confirmed to be covered by this warranty:

  • Repair or replacement of defective components will be provided without charge.
  • Reasonable costs directly associated with approved warranty repairs will be covered by Dai Nuoc.
  • Replacement parts or products will be of equivalent functionality and specifications, where applicable.

For issues not covered by this warranty, customers will be informed of the inspection results and any applicable repair or replacement costs before work begins.

7. Warranty for Replaced or Repaired Components

Any component repaired or replaced under this policy will remain subject to the applicable warranty terms.

Unless otherwise required by applicable law or agreed in writing, the warranty period for the product will not automatically restart following a repair or component replacement.

8. Customer Responsibilities

To maintain warranty eligibility, customers are responsible for:

  • Following the installation and operating instructions.
  • Using products and equipment within their specified technical limits.
  • Performing regular maintenance as recommended.
  • Using compatible accessories and replacement components.
  • Contacting Dai Nuoc promptly when a technical issue occurs.
  • Providing accurate information and reasonable supporting evidence when submitting a warranty claim.

9. Limitation of Warranty

This warranty applies only to the products and components supplied by Dai Nuoc and does not automatically cover third-party products or equipment unless explicitly included in the purchase agreement.

Warranty services are provided in accordance with the terms of this policy and applicable laws.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights provided under applicable law.

10. Policy Updates

Dai Nuoc reserves the right to update or revise this Warranty Policy when necessary to reflect changes in products, services, business operations, or applicable legal requirements.

Any updates will be published on this page together with the latest revision date.

The warranty terms applicable to an existing purchase will be determined in accordance with the purchase agreement and applicable legal requirements.

11. Contact Information

For warranty claims, technical support, or questions regarding this policy, please contact us through the following channel:

Company: Dai Nuoc

Website: https://dainuoc.com

Warranty Support Email: help@dainuoc.com

Our support team is committed to assisting customers and providing appropriate solutions throughout the warranty period.

DAI NUOC – Quality Products, Reliable Performance, and Dedicated After-Sales Support.