Website: https://dainuoc.com

Last updated: November 5, 2026

At Dai Nuoc, we strive to provide high-quality water fountain products and professional services, ensuring a convenient, transparent, and reliable purchasing experience for every customer.

This Purchase Policy outlines the terms and procedures applicable to customers purchasing our products and services, including order placement, quotation, payment, manufacturing, delivery, and installation.

By placing an order with Dai Nuoc, customers acknowledge and agree to the terms outlined below.

1. Products and Services

Dai Nuoc provides a range of water fountain products and related services, including:

• Decorative water fountains.
• Multi-tier water fountain systems.
• Garden and landscape water features.
• Custom-designed water fountain products.
• Water fountain equipment and accessories.
• Water fountain design, construction, and installation services.

Product specifications, dimensions, designs, colors, and technical details may vary depending on the selected model and individual customer requirements.

2. Order Placement

Customers may place orders through the following channels:

• Our official website: https://dainuoc.com
• Phone or hotline.
• Email.
• Other official communication channels operated by Dai Nuoc.

To ensure accurate order processing, customers may be required to provide:

• Full name or company name.
• Contact phone number.
• Email address.
• Delivery or project address.
• Selected product or service.
• Product specifications, dimensions, and customization requirements.
• Other relevant information necessary to process the order.

For customized products or construction projects, our team may contact customers to discuss technical specifications, designs, installation conditions, and other relevant requirements before confirming the order.

3. Quotation and Pricing

All product and service prices are provided based on the specific product, design, technical specifications, and scope of work.

Our quotations may include:

• Product prices.
• Design and customization costs.
• Manufacturing or fabrication costs.
• Equipment and accessories.
• Transportation and delivery fees.
• Installation and construction costs, if applicable.

Unless otherwise stated, additional services and expenses not included in the original quotation will be quoted separately.

Prices are subject to change depending on material costs, product specifications, customization requirements, and project conditions.

A quotation will be considered confirmed once it has been accepted by both parties through an agreed communication method or contractual arrangement.

4. Order Confirmation

An order is considered confirmed when the following conditions have been fulfilled:

• The customer has selected and agreed upon the product or service.
• Product specifications, dimensions, designs, and other relevant requirements have been confirmed.
• The quotation and payment terms have been accepted.
• Any required deposit or initial payment has been received, if applicable.

For custom-designed products or construction projects, Dai Nuoc may request written confirmation of drawings, designs, dimensions, and technical specifications before commencing production or implementation.

Customers are responsible for reviewing and confirming the information provided before approving production.

5. Payment Policy

Payment terms will be specified in the quotation, order confirmation, or relevant agreement.

Depending on the product or project, payments may be arranged in the following stages:

• Deposit: An initial payment may be required to confirm the order and initiate production or project preparation.
• Progress Payment: Additional payments may be required during manufacturing, fabrication, or construction.
• Final Payment: The remaining balance is payable upon completion, delivery, or handover, according to the agreed terms.

Available payment methods may include:

• Bank transfer.
• Cash payment.
• Other payment methods accepted and confirmed by Dai Nuoc.

Customers should retain their payment receipts or transaction confirmations for reference.

6. Manufacturing and Custom Orders

For products manufactured or customized according to customer requirements, production will commence after the relevant specifications and payment conditions have been confirmed.

Manufacturing time may vary depending on:

• Product design and complexity.
• Dimensions and technical specifications.
• Customization requirements.
• Production workload.
• Availability of materials and equipment.

Any estimated production schedule will be communicated to the customer before or during order confirmation.

Once production has commenced, changes to the original specifications may result in additional costs or adjustments to the delivery schedule.

Any changes must be reviewed and mutually agreed upon before implementation.

7. Delivery and Shipping

Dai Nuoc arranges product delivery according to the agreed shipping method, location, and schedule.

Delivery terms may vary depending on:

• Product size and weight.
• Delivery destination.
• Transportation requirements.
• Installation requirements.
• The scope of the confirmed order.

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible for transportation and unloading.

Upon receiving the products, customers are encouraged to inspect the quantity, appearance, and condition of the items.

Any visible damage, missing components, or discrepancies should be reported to Dai Nuoc as soon as possible.

For further details, please refer to our Return & Refund Policy.

8. Installation and Construction Services

For orders that include installation or construction services, the scope of work, technical requirements, project schedule, and related costs will be agreed upon in advance.

Depending on the project, customers may be required to provide:

• An accessible construction or installation site.
• Adequate space for transportation and installation.
• Necessary electrical and water supply connections.
• Relevant site information and technical requirements.
• Other conditions necessary for project implementation.

Any additional work outside the agreed scope may incur additional costs, subject to mutual agreement.

9. Order Cancellation and Changes

Customers who wish to modify or cancel an order should contact Dai Nuoc as soon as possible.

Order changes or cancellations will be reviewed based on the current order status.

For customized products or orders that have already entered production, cancellation or modification may involve costs related to design, materials, labor, manufacturing, or other expenses already incurred.

Any applicable cancellation charges, refunds, or adjustments will be determined based on the actual circumstances, the agreed terms, and applicable laws.

10. Warranty and After-Sales Support

Dai Nuoc is committed to supporting customers after product delivery and project completion.

Warranty coverage, duration, and applicable conditions will be specified in the relevant warranty documentation or purchase agreement.

Customers are encouraged to review our Warranty Policy for detailed information regarding warranty periods, coverage, exclusions, and service procedures.

For technical assistance or after-sales support, customers may contact our team through the official communication channels listed below.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal, business, and delivery information.
• Carefully reviewing product specifications and quotations before confirming an order.
• Confirming customized designs, dimensions, and technical requirements.
• Making payments according to the agreed schedule.
• Preparing the installation site and necessary utilities when applicable.
• Inspecting products upon delivery and reporting any issues promptly.

12. Policy Updates

Dai Nuoc reserves the right to update or revise this Purchase Policy when necessary to reflect changes in business operations, products, services, or applicable legal requirements.

Any updates will be published on this page, together with the latest revision date.

Customers are encouraged to review this policy periodically.

13. Contact Information

For purchasing inquiries, quotations, order assistance, or other related matters, please contact us through the following channels:

Company: Dai Nuoc

Website: https://dainuoc.com

Email: help@dainuoc.com